Skywalker roaster... | [275] |
Skywalker, the AL... | [195] |
Dereks 1-2Kg drum... | [115] |
Skywalker Roasts | [92] |
SR800/SR540 Fan C... | [82] |
Batch Coffee, great Service!
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beanut |
Posted on 02/23/2015 1:34 PM
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Newbie Posts: 35 Joined: February 18, 2015 |
Just wanted to let anyone know who was having second thoughts about getting a GC because of customer service concerns, that there is no worry. Derrek at Batch coffee got back to me over the weekend about my concerns on the Plasticy/burning electrical smells my machine was giving off. He is replacing my unit with a new one and sending me a free shipping label to send back the old one. Awesome Service? Heck Yeah!!! Beanut Expobar brewtus IV, MK K30 vario, Gene Cafe
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ciel-007 |
Posted on 02/23/2015 1:46 PM
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1 1/2 Pounder Posts: 651 Joined: April 03, 2012 |
!!! Wow, amazing service indeed !!! !!! Congrats !!! Ciel Ciel... seeking Heaven in my cup with ................................................................................................................. EXPOBAR Brewtus II - MAZZER Mini E - MAHLK?NIG Vario - GeneCafe - RAF-1 Extreme (Modified B-2 HOTTOP) - BellaTaiwan XJ-101
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gene |
Posted on 03/30/2015 9:57 PM
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1/2 Pounder Posts: 224 Joined: February 02, 2009 |
YEAH Due to my negligence did not clean my fan through the years. It burned out during roast of a 94 point coffee last Thursday. Today was so excited as USPS delivered a priority package from Batch. Back in business 10 minutes later. Popped them another email few hours later remembering some screws had lost from bottom that joined the body halves together. Jesse Hanlon sent them no charge. Great company and fantastic service! Thanks Batch. |
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