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Regarding Downtime (8/19/18-8/23/18)
NetriX
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Posted on 08/23/2018 8:20 PM
HR Members,

I apologize for the downtime the past couple of days. The beginning of 2018 brought about new rules regarding domain contact information requiring that it be up-to-date and verified. As the HR domain was transferred into my account a few months back and verified we were good to go.

Fast forward to this morning when I got the notification from HR administrators that we'd been down for some time I quickly investigated the issue and found it to be directly related to the contact information not showing as verified for this domain.

i.imgur.com/USCtBLh.png

After conversation with domain support regarding the issue, I was told the issue was in fact not on my end, but with our upstream provider.

As a result of the downtime caused by our provider which only affected .org domains, we we compensated by getting an entire years renewal fee free of charge. HR now doesn't need to get renewed until 2020.

rockon

My sincere apologies for any inconvenience caused. This is the first time I've seen this happen in my 19 years as a webmaster.


Kind Regards,
Brandon (NetriX)
Web
greencardigan
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Posted on 08/23/2018 8:30 PM
Thanks for the update, much appreciated.
Randy G
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Posted on 08/24/2018 12:34 AM
We all knew it was something like that!

Life's too short to drink bad coffee.
Web
ChicagoJohn
Top  #4 Print Post
Posted on 08/24/2018 5:25 PM
That free year is a great benefit from the short-lived inconvenience ! Nice work in tracking down the cause and getting it fixed.
So many beans; so little time....
allenb
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Posted on 08/24/2018 7:59 PM
Brandon, thanks for searching out the remedy and getting it fixed! Much appreciated.
ThumbsUp

Allen
1/2 lb and 1 lb drum, Siemens Sirocco fluidbed, presspot, chemex, cajun biggin brewer from the backwoods of Louisiana
btreichel
Top  #6 Print Post
Posted on 08/24/2018 10:41 PM
p.s., like the new Ginny ribbon!
snwcmpr
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Posted on 08/25/2018 10:11 AM
+1 to the new ribbon.

Great of you to post that it was not on you, but was due to the provider.
Great that you followed up too.

I take access to this site for granted, until I cannot.

Thank you for all that you do,
Ken
--------------
Backwoods Roaster
"I wish I could taste as well as I wish I could roast."

As Abraham Lincoln said "Do not trust everything you read on the internet".
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