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Mike_Mathis wrote:

I'm beginning to lose confidence in the controller. I was roasting a 350g batch yesterday in assist mode (trying to get some stock roasted up for this Artic blast we will be experiencing for the next week or so). When it displayed the temp I wanted to drop, I long pressed the "R" button and nothing happened. Solid "R" stayed lit and the heater stayed on. While messing with the controller buttons, I overshot my drop temp by a few °(clearly my fault) and ended up with a 15.7% W/L instead of my intended 14.5% target. The beans look good so no big deal there. I did all kinds of button pushing to get the "P" button area LCD to show COL for cooldown mode

Tying this into the thread title.......This part may need replacing. I'm sure they will type nice, respectful things........LOL

Mike_Mathis wrote:

I decided to pursue finding replacement parts for the SW and I thought the heating element would most likely be the part to need replacing first considering the volatile nature of its workload. I went to a few storefronts on eBay that sell these roasters. First was yamikitchen. They said they couldn't find a record of my roaster purchase which was true so I didn't pursue any further. I then reached out to itop store which is where I purchased mine(even though I purchased it on the Aliexpress website).

I began a dialog with an itop store customer rep through eBay messages who was very nice and fast to respond. It became clear quickly that they were NOT set up to sell replacement parts. The rep stated they didn’t want people to think the roaster was unreliable. However, they understood when I told them my roaster was not broken, but that I just wanted a spare element in the event of failure by the original. The customer rep sent me a link for ordering the part. So, I ordered a replacement element through eBay using PayPal as my funding and it should be shipped in a few days. The cost was US $28. With taxes, it was $30.73. The communications from the itopgroup rep were very professional. I ordered on Jan 10th and the receipt from the itop store states to expect delivery on Feb 5th. They sell two versions, 110V, and 220V elements. If someone decides to order, make sure you order the correct one. As I stated, they are just setting up their end of selling parts for the SW. The messages in my eBay app are from itopgroup.

This is the link I was given to order the 1000W heating element. This does not mean it is the correct one for your roaster. They did post a picture of the element after I asked for one.

https://www.ebay....6103977724

Edit: 1-12-24 Today I received a message on eBay confirming shipment with all information and a tracking number. Everything is top-notch with this company. Even though I am convinced, I must state…YMMV mainly because I realize everyone didn’t purchase from itop.

renatoa wrote:

On my machine the noise was from a metal clips/clamp intended to serve as... ?"damper"? in the "elastic" coupling between motor and drum flange.
The motor itself is as quiet as any microwave oven turntable motor.
Replaced that part with a plastic piece and noise gone.
About 20dB noise reduction, from 80 something to 60 something.

Please note the serial number of your machine in the order or leave us a message. The accessories of different batches of machines are slightly different now. The workshop has records of this, and we can track it through the machine's serial number.

Taiwanese vendor was mentioning they added these in July. Quartz glass.
The vendor did mention it slows down heating compared to without.