topbanner.gif
Login
Username

Password




Not a member yet?
Click here to register.

Forgotten your password?
Request a new one here.
Shoutbox
You must login to post a message.

renatoa
09/29/2023 2:05 AM
makonisroast, davidholusa82 and alannguyen, coffee drink ?

renatoa
09/28/2023 2:19 AM
welcome to forum cenglish3, Jacky Wang and RiverRoastCoffee

renatoa
09/26/2023 1:19 PM
Welcome, Oana !

renatoa
09/25/2023 1:36 AM
Clintm87, welcome cup

renatoa
09/24/2023 1:28 AM
pouring, InspiredRoastR

In Memory Of Ginny
Donations

Latest Donations
dmccallum - 10.00
JackH - 25.00
snwcmpr - 10.00
Anonymous - 2.00
Anonymous - 5.00
Users Online
Guests Online: 7

Members Online: 0

Total Members: 7,952
Newest Member: makonisroast

View Thread

Who is here? 1 guest(s)
 Print Thread
Missing GC part. Does it matter?
smatty1
I finally got my GC back from repair after 2 months without one. It was shipped back without the plastic lid that closes down over the top of the machine. How important is this part?
 
ginny
If you sent it with your machine you need to/should have gotten it back.

I forget if the machine works without it but regardless call them tomorrow and have them send it back to you.

ginny
 
smatty1
I'm just kinda over it. First time the shipment was "on it's way to me" I took 2 weeks to track it down because it did not get shipped to me and I couldnt get a tracking # from him. Then after follow up after followup, it finally gets here and no plastic cover.
Surprising because Tim is usually great to work with, but this was beyond my worst nightmare. My worst nightmare in this case was to be without a roaster for about a month :\
 
ginny
Well all I can say is get your head together, put your papers/receipts together and call Tim NOW.

There is no question that the PO/UPS and Fed Ex make mistakes but if you actually sent your roaster or money for parts and they have not been received in some timely fashion, I would bark loudly.

Being kinda over it sounds like you are not telling the whole story!

Ask for the plastic cover NOW.

The sad story is that most people do not do their job. So tons-o-folk are left holding the bag. For all of those who do follow up and get the job done great this comment was not meant for you.

If you do not act for yourself nothing will happen.

Call Tim tomorrow and tell him what has happened; clearly he will take care of it if it is his responsibility. If in fact he does not let me know and I would be more then happy to be an active person with your issue regarding the Gene Cafe.

ginny
Shock
 
smatty1

Quote

ginny wrote:
Well all I can say is get your head together, put your papers/receipts together and call Tim NOW.

There is no question that the PO/UPS and Fed Ex make mistakes but if you actually sent your roaster or money for parts and they have not been received in some timely fashion, I would bark loudly.

Being kinda over it sounds like you are not telling the whole story!

Ask for the plastic cover NOW.

The sad story is that most people do not do their job. So tons-o-folk are left holding the bag. For all of those who do follow up and get the job done great this comment was not meant for you.

If you do not act for yourself nothing will happen.

Call Tim tomorrow and tell him what has happened; clearly he will take care of it if it is his responsibility. If in fact he does not let me know and I would be more then happy to be an active person with your issue regarding the Gene Cafe.

ginny
Shock


Thanks Ginny:)
 
John Despres
The plastic lid is a safety feature to keep yer mitts out of the rotating drum.

Your roaster will operate without it, but keep yer mitts out of the way until Tim sends you one.

Stay safe! Have fun.

John
Respect the bean.
John Despres
Fresh Roast 8, Gene Cafe, JYTT 1k, Quest M3, Mazzer Mini, Technivorm, various size presses and many more brewers.
 
smatty1

Quote

John Despres wrote:
The plastic lid is a safety feature to keep yer mitts out of the rotating drum.

Your roaster will operate without it, but keep yer mitts out of the way until Tim sends you one.

Stay safe! Have fun.

John


Will do. Thanks Cap'n ;)
 
Jump to Forum:

Similar Threads

Thread Forum Replies Last Post
Am I missing most of the first crack? Roasting Coffee 12 04/24/2023 1:58 AM
Either one product is missing from the market or I don't know about it. Fluidbed Roaster 7 04/19/2023 9:48 AM
Hey, from yet a different part of Wisconsin! New Members say hello or you may update your profile. 2 01/18/2020 3:25 AM
PETS also part of the HR family PETS PAGE 75 12/31/2019 8:03 PM
Make "CR3" part of TC4 family? Dataloggers/Controllers/Rate of Rise Meters 27 01/29/2019 8:52 AM
Homeroasters Association Logo, and all Content, Images, and Icons © 2005-2016 Homeroasters Association - Logos are the property of their respective owners.
Powered by PHP-Fusion Copyright © 2023 PHP-Fusion Inc
Released as free software without warranties under GNU Affero GPL v3
Designed with by NetriX
Hosted by skpacman